IVECO – CUSTOMER SERVICE Parts Help Desk Manager
PHD = Parts Help Desk, team handling all dealers’ and internal requests related to Trucks and Bus Spare Parts :
Responsibilities

Ensure the correct Parts identification when the Parts catalogue is not clear / complete
Contribute to complete / fix the Parts catalogue, activating the team in charge of the catalogue
Identification of possible Parts alternatives if a given part is not available
Identify Parts needed for eventual retrofits
Verify the availability and completeness of the Spare Parts catalogue for all new product launches
Liaise with Engineering Dept. and Service Lifecycle to sort all possible doubts and issues

Directly leads the team of all agents of the PHD - 2nd level (most specialized people in central staff with accesses to most advanced Parts systems and interfaces, including Engineering ones)
Functionally coordinates all agents of PHD - 1st level (teams in EMEA markets with standard Parts knowledge and accesses to common Parts systems and interfaces)
Professional Requests
Technical competences in automotive / parts / services
English fluent
Strong attitude in problem solving
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