IVECO – CUSTOMER SERVICE Parts Help Desk ManagerPHD = Parts Help Desk, team handling all dealers’ and internal requests related to Trucks and Bus Spare Parts :Ensure the correct Parts identification when the Parts catalogue is not clear / completeContribute to complete / fix the Parts catalogue, activating the team in charge of the catalogueIdentification of possible Parts alternatives if a given part is not availableIdentify Parts needed for eventual retrofitsVerify the availability and completeness of the Spare Parts catalogue for all new product launchesLiaise with Engineering Dept. and Service Lifecycle to sort all possible doubts and issuesDirectly leads the team of all agents of the PHD - 2nd level (most specialized people in central staff with accesses to most advanced Parts systems and interfaces, including Engineering ones)Functionally coordinates all agents of PHD - 1st level (teams in EMEA markets with standard Parts knowledge and accesses to common Parts systems and interfaces)Professional Requests :Technical competences in automotive / parts / servicesEnglish fluentStrong attitude in problem solving
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