Italy Management System Certification Commercial Support Advisor
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RINA is currently recruiting for a Italy Management System Certification Commercial Support Advisor to join its office in Rome or Palermo or Rozzano or Pescara, within the Mediterranean & Africa Certification Division.
Mission
The Commercial Support is responsible for the administrative aspects of customer interactions, managing quotes, and finalizing contracts. This position supports the sales team in providing efficient and effective customer service, while ensuring accurate record keeping and contributing to marketing intelligence activities.
Key Accountabilities

Customer Data Management: create and maintain accurate customer records in the database, ensure information current and handle account updates.
Quotation Issuance: assist in creating and issuing quotations, implement simple pricing strategies, ensure consistency and accuracy.
Administrative Support: support sales team in document preparation and data entry, maintain organized files, collaborate to streamline processes.
Customer Communication: effectively communicate to gather information, respond timely and professionally.
Data Analysis & Reporting: assist with analysis of customer interactions, pricing, market trends, generate reports, contribute to process improvement.
Documentation & Recordkeeping: maintain accurate records, document offers, pricing agreements, ensure compliance with policies.

Education
High School Diploma/GED in Economics or Computer Science
Qualifications

Excellent communication skills, professional interaction with clients and internal teams, high attention to detail.
Ability to multitask efficiently in fast-paced commercial environment.
Proficiency in Microsoft Office suite (Excel, Word, Outlook), SharePoint and other business software.
Knowledge of company policies relating to data protection, compliance and record keeping.
Previous experience in business support, quotation issuing, or customer service is an advantage.
Familiarity with RINA services is advantageous.
Willingness to learn about quotations and support commercial, operations and client teams.
Basic IT skills essential, able to use CRM systems and other software tools.

Competencies

Have a big picture of different situations and reinterpret it in a perspective way.
Forge trust relationships across departments and outside the organization.
Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction.
Take everyone's opinion into account and remain open to diversity.
Structure activities according to priorities, actions, resources and constraints.
Recognise one's and other's emotions and express and regulate one's reactions.
Active embrace change and benefit from new circumstances.
Promote commitment by keeping promises as a role model.
Capitalize on experiences and translate them into action plans for the future.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
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