OverviewItaly Certification Business Support Advisor (Customer Care) - Categorie Protette LL. 68/99. RINA is recruiting to join its office in Venice, Genova, Rome or Milan, Italy within the Mediterranean & Africa Certification Division. The role focuses on managing customer requests, supporting certification processes, and promoting customer loyalty.ResponsibilitiesCustomer Data Management: Create and maintain accurate customer records in the database; ensure information is up-to-date and complete; handle customer inquiries related to account information and updates.Customer Communication: Communicate with customers to provide information about products, services, and order status; respond to inquiries and resolve issues promptly and professionally; send out communications regarding invoices, payment reminders, and other relevant updates.Problem Resolution: Identify and address customer concerns, collaborate with other departments as needed; investigate and resolve billing discrepancies or disputes; ensure a high level of customer satisfaction through effective problem resolution.Compliance and Documentation: Ensure compliance with company policies and procedures in customer interactions; maintain accurate and organized records of customer communications; read and understand internal procedures to apply them to the certification process.EducationHigh School Diploma/GED in Business Administration or Finance Management.QualificationsMinimum of 3 years of experience in customer service or a related administrative role.Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.Proven ability to handle customer inquiries professionally and resolve issues efficiently.Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.Ability to multitask and manage priorities in a fast-paced business environment.Knowing Salesforce as a work tool is a plus.Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction.CompetenciesCLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfactionEARN TRUST - Take everyone\'s opinions into account and remain open to diversityPROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role ModelMANAGE EMOTIONS - Recognise one\'s and other\'s emotions and express and regulate one\'s reactionsPIONEER CHANGE - Actively embrace change and benefit from the new circumstancesBUILD NETWORK - Forge trust relationships across departments and outside the organizationMAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraintsADDRESS THE WAY - Have a big picture of different situations and interpret it in a forward-looking wayTHINK FORWARD - Capitalise on experiences and translate them into action plans for the futureAbout RINARINA is a multinational company providing services in energy, marine, certification, infrastructure & mobility, industry, research & development. Our business model covers the full process of project development, from concept to completion.Equal OpportunityAt RINA, we endeavor to create a work environment where every person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are compliant with Italian Law n. 68/99.
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