Mercier Consultancy MD is seeking an Italian Speaking Technical Support Agent to join our team in Greece. This position is an excellent opportunity for someone passionate about technology and customer service, helping our clients navigate technical challenges with our products. As a Technical Support Agent, you will have the chance to work in a dynamic environment and directly contribute to enhancing our customers' experiences.
Key Responsibilities

Assist Italian-speaking customers by providing top-notch technical support via phone, email, and chat.
Effectively diagnose and troubleshoot technical issues related to our products and services.
Guide customers through solutions with clear and concise instructions.
Document customer issues and resolutions accurately in our support system.
Collaborate with product and engineering teams to address and elevate complex technical problems.
Stay informed on product updates and technical changes to continuously provide effective support.

Requirements

Fluent in Italian (both written and spoken); proficiency in English is a plus.
Prior experience in a technical support role is advantageous.
Strong ability to analyze problems and provide effective solutions.
Outstanding communication skills to explain technical issues clearly to customers.
Proficient in using customer support tools and CRM platforms.
Ability to work well in a team as well as independently in a dynamic environment.
Passion for technology and commitment to customer satisfaction.

Benefits

Competitive Monthly Salary
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More...

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