Base pay rangeMercier Consultancy is thrilled to announce an exciting opportunity for an Italian Speaking Remote Support Specialist to work in Greece with paid relocation! If you are fluent in Italian and looking for a unique experience in a vibrant country while providing exceptional support to our clients, this position is perfect for you! As an Italian Speaking Remote Support Specialist, you will be at the forefront of customer service, assisting our Italian‑speaking clients with their inquiries, troubleshooting technical issues, and guiding them through our services. This role allows you to immerse yourself in the Greek culture while making a meaningful impact on client satisfaction.ResponsibilitiesOffer remote support to Italian‑speaking clients via phone, email, and chat.Diagnose and troubleshoot technical issues, ensuring timely resolutions.Maintain detailed documentation of client interactions and support cases in our CRM.Educate clients on product features to enhance their understanding and usage.Collaborate with the team to handle complex queries and share knowledge.Gather and analyze client feedback to drive service improvements.Participate in training programs to stay current with product developments and best practices.RequirementsFluency in Italian and English, both spoken and written.Strong ability to communicate effectively and deliver customer satisfaction.Experience in customer service or technical support is preferred.Excellent problem‑solving skills and attention to detail.Motivated self‑starter capable of working independently.Desire to experience living and working in Greece.Familiarity with customer support software and tools is a plus.BenefitsCompetitive Monthly Salary.Monthly Performance Bonus.Fully Paid Relocation Package (Flight, Transfer and Hotel).Health Insurance.Private Health Insurance.2 Extra Salaries Per Year.Support in Finding Accommodation After Hotel.And More...Seniority levelEntry levelEmployment typeFull‑timeJob functionCustomer ServiceIndustriesIT Services and IT Consulting
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