Italian speaking Order Support Agent in Lisbon w/ Relocation bonusWe are seeking an Italian-speaking Order Support Agent to join our team in Lisbon, Portugal. In this role, you will manage and ensure the smooth processing and resolution of customer orders. Your responsibilities will include monitoring order statuses, resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.Work type: On-siteLocation: Lisbon, PortugalRelocation bonus: Offered for applicants from outside Portugal*Responsibilities:Handle customer inquiries regarding order statuses, deliveries, and discrepanciesEnsure compliance with company policies and procedures in order processingResolve issues related to cancellations, returns, and exchangesCollaborate with internal teams to streamline order fulfillment processesMaintain accurate records of customer interactions and transactionsProvide feedback and suggestions to improve order support operationsRequirements:Italian language proficiency at C2 levelEnglish language proficiency at B2 levelStrong attention to detail and excellent communication skillsSelf-sufficient and confident in troubleshooting basic order processing issuesAbility to work independently and meet deadlines in a fast-paced environmentEU CitizenshipNo previous experience requiredPlease upload your CV in EnglishAdditional Information:Funzione lavorativa: Altro
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