Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation
Join our team in Lisbon as a Customer Support Agent. You will support customers in Italian and English, handle inquiries via phone, email, or chat, troubleshoot technical issues, document actions, and maintain high service standards.
Key Responsibilities

Respond to customers’ inquiries via phone, email, or chat.
Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting).
Document all actions taken and escalate complex issues as needed.
Maintain high customer service standards with empathy and attention to detail.

Requirements

Language Requirements: C2 proficiency in Italian and B2 level in English.
Experience: Junior or Senior level in customer support (experience is a plus).
Soft Skills: Strong communication, proactive attitude, team player, time management, empathy.
Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities.

Location

On-site in Lisbon, Portugal.

Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
#J-18808-Ljbffr