OverviewItalian-speaking Customer Support Agent with native proficiency in Italian and at least B2 level English to join our team in Lisbon, Portugal with relocation.Key ResponsibilitiesRespond to customers’ inquiries via phone, email, or chatTroubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)Document all actions taken and escalate complex issues as neededMaintain high customer service standards with empathy and attention to detailRequirementsLanguage: Italian C2 proficiency and English B2Experience: Senior or Junior level (Experience in customer support is a plus)Soft Skills: Strong communication, proactive attitude, team player, time management, empathyTechnical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilitiesLocationOn-site in Lisbon, Portugal
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