Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation
We are looking for a customer support agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.
Responsibilities

Respond to customers’ inquiries via phone, email, or chat
Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
Document all actions taken and escalate complex issues as needed
Maintain high customer service standards with empathy and attention to detail

Qualifications

Language Requirements: Native Italian; English at least B2 level
Experience: Senior or Junior level (experience in customer support is a plus)
Soft Skills: Strong communication, proactive attitude, team player, time management, and empathy
Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Location

On-site in Lisbon, Portugal


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