We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customers’ inquiries via phone, email, or chatTroubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)Document all actions taken and escalate complex issues as neededMaintain high customer service standards with empathy and attention to detailRequirements:Language Requirements:C2proficiency in Italian and B2 level in EnglishExperience: Senior or Junior level (Experience in customer support is a plus)Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathyTechnical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilitiesAvailable Positions:Senior Role: Requires 1 year of customer support experience, fixed Monday to Friday schedule (40 hours/week)Junior Role: Rotative schedule (Monday-Sunday between 7 AM and 11 PM, 40 hours/week)Compensation & Benefits:Base Salary: €14,000/year (up to €15,680 for senior profiles), paid in 12 or 14 installmentsLanguage Premium: €600/yearTransportation Allowance: €720/yearPerformance Bonus: 5% of annual base salaryMeal Allowance: €7.63/day (paid 11 times/year via meal card)Relocation Bonus: €2,500 gross + assistance with accommodation and administrative supportLocation:On-site in Lisbon, PortugalIf you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!Apply Now to join our team and start your new career in Lisbon.
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