Italian Speaking Customer Service for Transportation Company - Remote in Greece
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a leading transportation company. This remote position allows you to work from the comfort of your home in Greece while assisting customers with their transportation needs. If you are passionate about customer service and fluent in Italian, we want to hear from you!
Key Responsibilities

Handle customer inquiries related to transportation services, including bookings, schedules, and policies via phone, email, and chat in Italian
Provide detailed information about routes, pricing, and available transportation options
Assist customers with managing their reservations, making changes, and resolving issues promptly
Document customer interactions accurately in the CRM system for record-keeping and follow-up
Collaborate with operational teams to address customer concerns effectively and ensure quality service delivery
Stay informed about industry trends and company updates to provide accurate information to customers

Requirements

Fluency in Italian (both written and spoken) is essential; knowledge of Greek and/or English is a plus
Previous experience in customer service, particularly in the transportation or travel industry, is preferred
Excellent communication and interpersonal skills
Ability to resolve customer complaints efficiently and maintain a positive attitude
Strong organizational skills and the ability to manage multiple inquiries simultaneously
Familiarity with CRM software and general computer applications
Willingness to work flexible hours, including weekends, as needed

Benefits

Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..

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