Italian Speaking Customer Service for Tech Company in Greece
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Mercier Consultancy MD provided pay range
This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Mercier Consultancy MD is excited to provide an amazing opportunity for Italian Speaking Customer Service Representatives for a leading Tech Company based in Greece. This role is perfect for individuals who have a passion for technology and a commitment to delivering exceptional customer support. As a representative, you will assist customers in Italian, providing them with guidance on tech products and services.
Key Responsibilities

Manage customer inquiries related to tech products, services, and troubleshooting via phone, email, and chat in Italian
Assist customers with account management, product setup, and technical issues
Provide detailed information on product specifications, pricing, and available support services
Resolve customer concerns promptly, ensuring a high level of satisfaction
Document customer interactions accurately in the CRM system for future reference
Collaborate with the technical team to address complex issues and enhance customer service
Stay updated on the latest tech trends and company offerings to provide accurate assistance

Requirements

Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus
Prior experience in customer service, ideally within the technology sector
Strong communication and interpersonal skills with a customer-focused approach
Excellent problem-solving abilities and the capacity to work under pressure
Ability to handle multiple inquiries and manage tasks efficiently
Proficiency in CRM systems and general computer applications
Willingness to work flexible hours, including evenings and weekends if needed

Benefits

Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..

Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting
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