Italian Speaking Customer Service for Logistics Company in Greece
Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics, supply chain solutions, and delivering excellent customer service. As a customer service representative, you will assist clients in Italian, providing them with the necessary support and information regarding their logistics needs.
Key Responsibilities

Handle customer inquiries related to logistics services, shipment tracking, and delivery schedules via phone, email, and chat in Italian
Assist customers with service requests, pricing inquiries, and contract management
Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty
Document all customer interactions and maintain accurate records in the CRM system
Collaborate with internal teams, including operations and dispatch, to provide timely support to customers
Stay informed about logistics trends and service offerings to enhance customer interactions

Requirements

Fluency in Italian (both written and spoken) is essential; knowledge of Greek or English is advantageous
Previous experience in customer service, preferably within the logistics or transportation industry
Excellent communication and interpersonal skills
Strong problem‑solving abilities and a customer‑focused mindset
Ability to multitask and manage time effectively in a fast‑paced environment
Proficiency in using customer service software and CRM applications
Willingness to work flexible hours, including evenings and weekends if required

Benefits

Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..

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