About the RoleWe are hiring Italian-speaking Customer Service Agents to support a major logistics project. This is a fully remote position based in Greece, offering stability, training, and performance-based rewards.You will assist Italian customers with shipment inquiries, delivery updates, and general support, ensuring a smooth experience aligned with project standards.
Responsibilities Provide customer support via phone, email, or chat in Italian. Assist with shipment tracking, delivery information, and issue resolution. Ensure a high-quality customer experience consistent with brand guidelines. Collaborate with internal teams to follow up on customer cases.
Salary & Benefits Monthly salary: €1,100 gross Performance bonus: up to 15% of monthly salary Salary increase: raises to €1,150 gross after 36 months Remote work: full-time Work‑At‑Home‑Agent (WAHA) option Relocation package (for EU candidates relocating to Greece): 2 weeks hotel accommodation Flight ticket (within EU) Airport pick-up Real estate agency fee covered
Requirements Native / fluent Italian Good command of English Ability to work from home independently and reliably Strong problem‑solving and customer service orientation EU passport or residence permit
Working ScheduleFull‑time, Monday to FridayRotative shifts between 08:00–21:008 hours per day + breaks
Contract TypeFull‑time, Remote (based in Greece)
Why Join Us Long‑term stable project Fully remote setup Clear career progression Multicultural and supportive team
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