Do you speak Italian and want to gain international experience within customer service? Then we have a golden opportunity for you!Our multicultural client is searching for Italian speakers who want to work in customer service. We are looking specifically for individuals with a good work attitude and a service-oriented mindset. Located in the central part of Athens, our client offers both work experience and cultural immersion in the charming city of Athens!The ClientOur partner is a market leader in Customer Care Services. They were awarded the title of “Best Multi-Lingual Contact Center in Europe, 2017” and recognized as a “Great Place to Work, 2017” in Greece.Their growing international team of 6,300 dedicated employees provides top-quality first-line customer service and technical support for leading companies in 36 languages. With over 91 nationalities, their working environment is one of the most interesting multicultural settings in Greece.Join them and enjoy living in one of the sunniest Mediterranean countries. Greece offers a diverse cultural landscape, beautiful natural scenery, delicious cuisine, and a rich 3,000-year history combined with a modern lifestyle. Discover the beauty of Greek nature, taste the local cuisine, and experience a vibrant history!Your ResponsibilitiesLog all inbound and outbound contacts, as well as updates to customer records.Perform technical troubleshooting with customers.Forward applicable customer issues to higher departments.Assist with fulfilling customer orders by providing relevant information, tracking and tracing orders, canceling orders, organizing returns, and handling payment inquiries.Track and follow cases to ensure timely resolution.Maintain strong, professional relationships with customers and show empathy at all times.Upsell and cross-sell where appropriate.The Ideal ProfilePrevious experience in customer support is preferred.Willingness to relocate and work in Greece.EU Passport required.The OfferCompetitive monthly salary plus performance bonuses.Relocation support.Additional payments for night shifts, overtime, Greek holidays, and Sundays.Ongoing paid training with the latest technologies.Private and public health insurance coverage.On-site canteen.Casual dress code.Support from our Employee Relations team to help integrate into Greek lifestyle and culture.Fun team activities inside and outside the workplace.Many benefits and discounts for employees.Fully remote position within Greece.About Multilingual Jobs WorldwideWe are a leading multilingual recruitment agency connecting talent from countries such as Germany, France, Netherlands, Belgium, Italy, Spain, and more with global businesses. Over the past two years, we have helped over 1,000 multilingual speakers find their dream jobs across 28 countries.
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