We’re searching for enthusiastic and motivated Italian-speaking Customer Advisors to join our energetic on-site team in Lisbon, Portugal. You’ll contribute to an exciting customer support project in the home appliances industry — while we can’t disclose the brand name, rest assured you’ll be working with a leading company whose products impact millions of customers.This is your chance to build your career abroad, gain valuable international experience, and live in one of Europe’s most dynamic and beautiful cities.What You’ll Be Doing: Providing Outstanding Customer SupportAs an Italian-Speaking Customer Advisor, you will be the primary point of contact for customers, focusing on delivering exceptional service through phone, email, and chat. Your role will revolve around ensuring that every customer interaction is positive, efficient, and leaves the customer satisfied.Your main responsibilities will include:Delivering High-Quality Support: Engage with Italian-speaking customers, answering queries with accuracy, patience, and professionalism. You’ll help customers feel heard and supported, delivering clear and effective solutions tailored to their needs.Becoming a Project Expert: Gain a comprehensive understanding of the products, processes, and support procedures so you can offer customers informed and confident assistance.Troubleshooting with Skill: Diagnose and resolve issues effectively, guiding customers through troubleshooting steps. Escalate complex matters to the right teams to ensure fast and complete resolutions.Accurate Documentation: Log and maintain detailed records of customer interactions in the CRM system. This ensures continuity of service and helps identify improvement opportunities.Spotting Patterns and Trends: Recognize recurring queries and issues and share these insights to help enhance the service experience.Collaborating Seamlessly: Work closely with colleagues and other departments to guarantee a smooth customer experience and efficient resolution processes.Maintaining Excellence: Strive to meet and exceed agreed service standards and performance targets, making customer satisfaction your top priority.Continuous Learning: Stay updated on product developments, policies, and procedures to ensure your support is always up to date and effective.Who We’re Looking ForEssential Qualifications:Native or near-native fluency in ItalianProficiency in English at B2 level or higherStrong written and spoken communication skillsGenuine passion for helping people and providing excellent serviceProblem-solving mindset with attention to detailAbility to work on-site in LisbonAdaptability to a multicultural and dynamic work environmentPreferred Qualifications:Previous experience in customer service, technical support, or similar roles (helpful but not required)Knowledge of home appliancesPrevious experience living or working abroadWhat We Offer: More Than Just a JobRelocation Support:Flight tickets to Lisbon covered by the companyAssistance securing temporary accommodation upon arrivalFull guidance on settling into Lisbon, including administrative supportCareer Development:Clear career progression opportunitiesProfessional training and development programsSupport to help you grow in your role and careerCompensation & Benefits:Competitive salary packageHealth and life insurancePaid leave and public holidaysModern, well-equipped office environmentInclusive and diverse work cultureRecognition and reward programsDiscover Lisbon — Your New HomeWorking in Lisbon is more than just a job — it’s a lifestyle experience. Lisbon is renowned for its charm, culture, and quality of life:Warm Mediterranean climate with sunny days year-roundStunning coastal scenery and world-famous beachesRich history, colorful neighborhoods, and vibrant cultural lifeAffordable living compared to other European capitalsFriendly, welcoming communities and a cosmopolitan atmosphereExcellent transport connections to the rest of Europe
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