We are seeking motivated, friendly, and customer-oriented Italian-speaking Customer Advisors to join our dynamic team in Lisbon. This is an exciting opportunity for individuals who are passionate about delivering outstanding customer service and want to build a career abroad in a multicultural environment.You will be part of an international team working on a home appliances project (brand undisclosed), providing support and solutions to customers via phone, email, and live chat.Whether you have prior customer service experience or are just starting your career, we welcome your application — as long as you speak fluent Italian and have at least B2 English proficiency.Key ResponsibilitiesAs a Customer Advisor, you will:Provide high-quality assistance to customers in Italian, answering questions and solving inquiries related to home appliances.Handle incoming calls, emails, and live chat communications with professionalism and empathy.Document and track customer interactions using company systems.Troubleshoot customer issues and provide clear guidance for resolution.Work closely with internal teams to escalate and resolve complex cases.Maintain up-to-date knowledge of products and services to ensure accurate support.RequirementsFluent Italian (native or near-native level)B2 level English or higher (spoken and written)Strong communication skills and a customer-first attitudeGood problem-solving abilitiesPrior customer service experience is a plus but not mandatoryWillingness to work on-site in LisbonAdaptability and openness to working in a multicultural environmentWhat We OfferWe value our employees and provide a competitive and rewarding environment:Relocation PackageFlight tickets to LisbonFully arranged accommodation in Lisbon for the start of your relocationCareer GrowthOpportunities for internal promotionsContinuous professional training and developmentCareer path options within the companyBenefitsCompetitive salaryHealth and life insurancePaid time off and holidaysMulticultural and inclusive work environmentModern office facilities in the heart of LisbonSupport for relocation and integration into PortugalWhy Lisbon?Lisbon is one of Europe’s most exciting and vibrant cities, offering:A warm climate and beautiful coastal sceneryRich history, architecture, and cultureAffordable living compared to other European capitalsFriendly, multicultural community and an excellent quality of lifeMoving to Lisbon is not just a job opportunity — it’s a lifestyle choice. You will experience a blend of career advancement and personal growth, all while living in one of the most charming capitals in Europe.
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