What you will doCommunicate with customers via phone, chat & e-mailTrack and follow cases to ensure they close in an efficient and timely mannerMaintain high customer satisfaction representing a major brandProvide troubleshooting for mobile devices (mobile phones, tablets & more)Assist customers to manage / secure their account & passwordsSet-up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support Interaction ExpertsWhat you will bringFluency in ItalianIntermediate EnglishFamiliarity with iOS and / or macOS or comparable technology is preferredGreat communication skillsPrior customer support experience would be an advantageStrong troubleshooting skillsWhat We OfferRelocation support: Flights, accommodation & housing assistance all at no cost to youCompetitive monthly salary plus 2 extra salaries per yearHealth care benefits and numerous other discountsFull training by certified instructors on products and customer service techniquesProfessional growth and development opportunitiesSpecial events, community involvement and social responsibility initiativesFree online Greek language coursesState-of-the-art premises providing a great working environment with relaxing break areasKey SkillsDesign Engineering, Baan, Customer Service, Fund Management, ABAP, ElevatorEmployment Type : Full TimeExperience : yearsVacancy : 1
#J-18808-Ljbffr