What you will doCommunicate with customers via phone chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction representing a major brandProvide troubleshooting for mobile devices (mobile phones tablets & more)Assist customers to manage / secure their account & passwordsSet-up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support Interaction ExpertsMaintain high customer satisfactionWhat you will bringFluency in ItalianIntermediate EnglishFamiliarity with iOS and / or MacOS or comparable technology is preferredGreat communication skillsPrior customer support experience would be an advantageStrong troubleshooting skillsExperience : yearsWhat We OfferRelocation support : Flights accommodation & housing assistance all at no cost to youCompetitive monthly salary 2 extra salaries per year.Health care benefits and numerous other discounts .Full training by certified instructors on products and customer service techniques.Professional growth and development opportunities.Special events community involvement and social responsibility initiatives.Free online Greek language courses.State-of-the-art premises providing a great working environment with relaxing break areas.Key SkillsDesign Engineering, Baan, Customer Service, Fund Management, ABAP, ElevatorEmployment Type : Full TimeExperience : yearsVacancy : 1
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