Responsibilities

Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they close in an efficient and timely manner
Maintain high customer satisfaction representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage / secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction

Qualifications

Fluency in Italian
Intermediate English
Familiarity with iOS and / or MacOS or comparable technology is preferred
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills

What We Offer

Relocation support: Flights, accommodation & housing assistance all at no cost to you
Competitive monthly salary with 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors on products and customer service techniques
Professional growth and development opportunities
Special events, community involvement and social responsibility initiatives
Free online Greek language courses
State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills
Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator
Employment Details

Employment Type: Full Time
Experience: years
Vacancy: 1

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