Natulim is one of the fastest-growing ecommerce companies in Spain, and we aim to establish ourselves as the number one eco-friendly cleaning brand in Europe.
At Natulim, we improve classic cleaning products. We create zero-waste, practical products made with ingredients that are gentle on both the skin and the planet.
Role Overview :
We’re looking for a dynamic, people-first Customer Experience to lead our customer support efforts in the ITALIAN MARKET. This hybrid role is perfect for someone who loves creating meaningful customer connections.
Must have :

Native italian
English fluent
Spanish valuable
Strong written and oral skills
Efficiency and agile response

Key Responsibilities :
Customer Experience (CX) :
Serve as the primary point of contact for customer inquiries via email, chat, and social platforms.
Build scalable support systems (e.g. help desk, FAQs, auto-replies) to ensure prompt and helpful service.
Track and report on customer feedback, complaints, and satisfaction metrics to inform product and service improvements.
Develop loyalty and retention strategies through proactive customer outreach and problem-solving.
Collaborate with operations and logistics teams to resolve order issues and improve post-purchase experience.
We are a young team based in Barcelona, but we are a remote-first company.
If you are passionate about ecommerce, this is an opportunity to join a project with impact in one of the largest markets in Europe.
We have a team where every person is an All-Star in their role.
Are you an All-Star? We want you!
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