Overview
We are seeking an expert IT Support Engineer to join our team. This role involves providing technical assistance, troubleshooting, and support to end-users.
Responsibilities

Provide timely and effective technical support to end-users via phone, email, or remote desktop sessions.
Troubleshoot and resolve hardware, software, and network-related issues in a proactive and efficient manner.
Deploy operating systems, updates, and software packages to ensure seamless system performance.
Collaborate with the IT team to identify and escalate issues as needed.

Requirements

2+ years of experience in Desktop Support or similar roles.
Strong knowledge of Windows OS, Mac OS, and Linux environments.
Proficiency in remote desktop tools and troubleshooting techniques.
Experience with networking protocols (TCP / IP, DNS, DHCP).
Strong knowledge of MS Office Suite and other productivity software.
Expertise in hardware diagnostics, repair, and replacements.
Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
Familiarity with ITIL processes for incident, problem, and change management.
Fluency in English.
CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

Preferred Qualifications

Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
Knowledge of IT security best practices and protocols.

What We Offer

The opportunity to work with cutting-edge technologies and shape the future of IT solutions.

#J-18808-Ljbffr