Duration: 6 months - ExtendableOverviewRole overview and responsibilities are listed below.ResponsibilitiesAccountable for effective planning, management, and successful delivery of assigned projects and programs in the region.Ensure strong alignment between regional business requirements and global strategy.Manage customer and stakeholder relationships, ensuring smooth coordination of regional services.Oversee day-to-day service delivery, including incident resolution, user requests, and monitoring activities.Supervise operations for the region to ensure consistent service quality.Strong knowledge of ITIL concepts.Proven Service Management experience, including conducting monthly service reviews with business stakeholders.Hands-on expertise in Incident, Problem, and Change Management.Strong Escalation Management and ability to interact effectively with senior stakeholders.Ability to drive quality and innovation initiatives.Excellent customer interfacing, written, and verbal communication skills.Ability to collaborate with cross-functional teams and vendors.Proven capability in business relationship improvement.Additional Skills (Preferred)Application management or ERP systems experience.Knowledge of managing security vulnerabilities and phishing-related risks.Experience with SCCM, Intune, and Autopilot.Strong analytical and problem-solving abilities with attention to detail.Seniority levelMid-Senior levelEmployment typeContractJob functionInformation Technology and OtherIndustriesComputer and Network SecurityIT System Operations and MaintenanceIT Services and IT Consulting
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