OverviewAt Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Modine is a global company headquartered in Racine, Wisconsin, with operations worldwide.ResponsibilitiesManage and maintain PCs, laptops, printers, servers, and peripherals.Provide first and second-level technical support to users.Install, configure, and update client/server operating systems.Resolve incidents and handle service requests following IT best practices.Monitoring the assigned ServiceNOW queues for incidents and requests.Document the local IT environment: hardware, cabling, network, servers, and applications.Monitor and maintain the local network infrastructure (LAN, Wi-Fi, cabling).Coordinate project initiation, manage & execute active projects ensuring plans are in place and regular updates communicated.Apply basic cybersecurity principles (e.g., updates, antivirus, access management).Support data backup and recovery procedures.Education and qualificationsTechnical diploma or degree in IT-related fields (e.g., Computer Science, Information Systems).ExperienceMinimum of 3 years of experience in similar IT roles.Technical SkillsGood knowledge of Windows operating systems (client and server).Good knowledge of TCP/IP networks, DNS, DHCP, and firewalls.Practical experience with remote management and ticketing tools.Basic knowledge of cybersecurity principles.Experience with virtualized environments.Ability to diagnose and resolve hardware and software issues.Soft SkillsProblem-solving attitude.Ability to work both independently and in a team.Good communication skills and internal customer orientation.Ability to interface with senior stakeholders and influence decisions.Leadership and team coordination skills.Precision and attention to detail.Good written and verbal communication skills in Italian and English.Desirable (Optional but appreciated)Technical certifications (e.g., CompTIA, Cisco, Microsoft).Basic knowledge of Linux systems.Remote Working & TravelThis position is suitable for limited remote work and requires occasional travel to local and international company offices.Equal Employment OpportunityModine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
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