IT Manager Sintersud will ensure IT operations run smoothly and achieve IT budget targets for Hyperion Sintersud location. Able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. Have a good working relationship with local leadership, Global IT organization, key business stakeholders and end users in Sintersud Site.Essential Duties and Responsibilities :Support Global IT Services within Hyperion focus by: operating within the core values and operating principles of the organization, providing real-time technical support and analysis for internal and external business users.Ensure the smooth running of IT operations in the field, including user support, IT systems, domain services, communications, and connectivity.Proactively work with all roles on the team to provide support as needed to ensure timely resolution of issues.Solve complex problems; take a broad perspective to identify potential solutions.Maintain a high level of knowledge and expertise relative to products, systems, programs, and business processes.Identify and address user problems, perform follow-up with users to guide and implement recommended solutions.Manage crisis situations, which may involve complex technical hardware or software problems.Qualifications :Education and / or Work Experience :Degree preferred in a computer systems related field.Computer-related certifications such as A+, MCP, or similar are a plus.Degree in a relevant field or equivalent knowledge gained from previous experience within IT support.Previous experience with IT service delivery, preferably in a global service desk setting, is an advantage.Travel may be required to remote offices.Ability to be on call and work weekends when necessary.Technical Skills :Excellent written and verbal communication of technical concepts.Strong analytical and organizational skills with the ability to work on multiple tasks towards targets.Ability to work effectively as part of a team.Maintain knowledge of current and new applicable technologies.Advanced knowledge of Windows PC / Server operating systems.Ability to install, maintain, upgrade, and troubleshoot hardware workstations, peripherals, printers, scanners, copiers, iPhones, and iPads.Ability to lift PCs, Servers, etc., as necessary.Ability to work with technical and non-technical users.Ability to install, maintain, and troubleshoot industrial IT equipment.Experience with Italian Industry 4.0 audits is preferred.Knowledge of Microsoft Active Directory, Office 365, OneDrive, SharePoint is preferred.Knowledge of M3, SQL Server is preferred.Knowledge of Antivirus support, backup, and recovery is preferred.J-18808-Ljbffr
#J-18808-Ljbffr