Job Overview
emagine is looking for a Helpdesk consultant assisting the client in Helpdesk operations. The primary objective is to provide efficient Helpdesk support to ensure operational continuity and user satisfaction.
Responsibilities

Manage and resolve technical support queries for users.
Assist with installation and setup of PCs and hardware.
Provide assistance in Windows operations.
Support users both remotely and in-person during walk‑in timeslots.
Ensure timely response to Helpdesk tickets.

Must Haves

Proficiency in Italian and English.
Experience in 1st or 2nd level Helpdesk support.
Strong knowledge of Windows and PC/hardware support.

Additional Details

Location: Onsite in Cadriano, Bologna, Italy.
Duration: Minimum 3+3 months, with full‑time or part‑time options available.

Job Attributes

Seniority level: Entry level
Employment type: Full‑time
Job function: Consulting, Information Technology, and Sales
Industries: IT Services and IT Consulting

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