Key ResponsibilitiesPrioritize and assign deployment tasks to technicians.Coordinate team resources to deliver project tasks, including cross‑team support, change management, maintenance window support, and potential off‑hour needs.Manage inbound racks and hardware from receiving through on‑site deployment milestones.Manage the quality of vendor‑installed cabling and associated orders.Apply project management skills, provide coaching and create internal documentation.Guide, train and educate staff on deployment processes and required customer SLAs.Provide weekly and monthly reports supporting MBRs, internal metrics and team goals.Handle project escalations, host weekly staff meetings and cross‑functional partnerships.Recruit and train technicians while maintaining appropriate staffing levels.Recommend, document, and oversee AWS policies and procedures.Partner cross‑functionally to drive awareness and compliance of AWS safety standards.Basic QualificationsBachelor's degree or equivalent combination of education and experience.5+ years managing a team of technicians or field engineers.3+ years working in a data center or colocation environment.3+ years of rack deployment and cable vendor management.3+ years of working knowledge related to network cabling, optic types, and test equipment.Preferred Qualifications5+ years leading a team of technicians or field engineers in a colocation environment.Demonstrated experience with optical technologies such as DWDM.Experience building physical connectivity using copper and fiber optic cabling.Developing operational metrics to drive internal team efficiency.Representing your team and technical area of responsibility to senior management.Contribute to the creation and implementation of process improvements.Strong organizational and planning skills, including time management.Broad understanding of colocation/data center infrastructure, installation and cage/room design.Experience with switches, routers, optic types, optical muxes and test equipment.Meets/exceeds Amazon’s leadership principle requirements for this role.Meets/exceeds Amazon’s functional/technical depth and complexity for this role.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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