Key ResponsibilitiesProvide first-level technical support to users via phone, email, remote tools, or in person.Troubleshoot and resolve hardware, software, and peripheral issues on desktops, laptops, and mobile devices.Install, configure, and maintain computer systems, applications, and software updates.Set up and support user accounts, permissions, and passwords using Active Directory.Respond to support tickets and document solutions in the helpdesk / ticketing system.Perform routine maintenance, backups, and system monitoring.Support network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting.Assist in onboarding and offboarding of employees, including hardware provisioning.Collaborate with other IT team members for escalated issues or project work.Maintain inventory of IT assets and equipment.Ensure compliance with security and data protection policies.Required QualificationsAssociate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).1–3 years of experience in desktop or IT support role.Strong knowledge of Windows and / or macOS environments.Familiarity with Active Directory, Office 365, and remote support tools (e.g., TeamViewer, AnyDesk).Basic understanding of networking concepts (TCP / IP, DNS, DHCP).Experience with helpdesk or ticketing systems (e.g., ServiceNow, Jira, Freshservice).Strong problem-solving and communication skills.Ability to prioritize and manage multiple tasks.Preferred QualificationsRelevant certifications such as CompTIA A+, Microsoft MTA / MCSA, ITIL, or similar.Experience in supporting mobile device management (MDM) solutions.Knowledge of IT security best practices.
#J-18808-Ljbffr