Due to the growth of our team, Intellisync is looking for an ITSM Specialist with strong knowledge of IT Service Management (ITSM) processes and advanced expertise in ITSM platforms — particularly BMC Helix.
The ideal candidate has proven experience in configuring, customizing, and managing ITSM platforms to support the implementation and optimization of processes such as Incident, Request, Change, Problem, and IT Asset Management.
You will collaborate with customer IT teams to ensure that implemented solutions are aligned with ITIL best practices and business objectives.
Responsibilities

Configure, customize, and administer the customer’s ITSM platform to support ITSM processes
Manage the implementation of ITSM modules, including Incident, Problem, Change, Asset, and Request Management
Analyze business requirements and translate them into technical solutions on the ITSM platform
Provide technical support and troubleshooting
Collaborate with IT teams and stakeholders to improve and optimize business processes
Ensure all implementations adhere to ITIL best practices
Monitor and optimize system performance

Qualifications

2–3 years of experience with BMC Helix (formerly Remedy) or other ITSM solutions
Strong knowledge of ITSM processes and ITIL best practices
Ability to configure and customize ITSM modules on BMC Helix
Experience in troubleshooting and supporting ITSM platforms
Skills in integrating ITSM platforms with other enterprise systems
Excellent communication skills and teamwork ability
ITIL and/or BMC Helix certifications (preferred)

Soft Skills

Strong analytical and problem-solving skills
Effective communication and teamwork attitude
Ability to manage priorities and meet deadlines
Proactive approach and attention to detail
Flexibility in dynamic and evolving environments

What We Offer

Inclusive, supportive, and people-oriented workspaces surrounded by green areas
Extensive learning opportunities and a flexible career path
Hybrid working model (3 days on site + 2 days remote)

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Consulting
Industry: Facilities Services
Location: Greater Rome Metropolitan Area
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