## **JOB DESCRIPTION:**### **Role Purpose**The AlinIQ Informatics Technical Specialist is a client-facing technical expert responsible for the end-to-end delivery of AlinIQ Digital Health applications. This role requires a blend of technical proficiency, strong communication skills, and critical thinking to ensure high levels of client satisfaction and successful project execution.### **Key Responsibilities****Strategic Responsibilities*** Act as a trusted advisor to customers, understanding their needs and proposing tailored solutions.* Provide feedback for product enhancements based on customer insights.* Foster a culture of high customer service and satisfaction.**Operational Responsibilities*** Execute project work plans with a focus on timely delivery and risk mitigation.* Configure and integrate AlinIQ products according to customer specifications.* Deliver training and provide ongoing customer support.* Maintain accurate and up-to-date project documentation and systems of record.* Participate actively in team and customer meetings.* Be available for shift work and travel to client sites as required.### **Qualifications*** Bachelor’s degree or equivalent in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines.* 1–3 years of experience in installing, configuring, or maintaining diagnostics laboratory informatics applications.### **Skills & Knowledge*** Strong understanding of diagnostics laboratory workflows and technologies.* Experience with laboratory information systems, middleware, analyzer management systems, or inventory management systems.* Hands-on experience in implementing and supporting laboratory informatics systems is highly desirable.* Proficiency in MS Office and project management tools like MS Project or SmartSheet.### **Key Competencies*** Excellent verbal and written communication skills.* Strong customer-facing capabilities.* Attention to detail and commitment to quality.* Innovative mindset with a proactive approach to problem-solving and risk escalation.**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Field Services## **DIVISION:**CRLB Core Lab## **LOCATION:**Italy > Milan : Viale Edison 110, Edison Park Centre## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 75 % of the Time## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Not Applicable
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