What you will do :
Working closely with the business under the supervision of a Senior HR Operations Manager, you will play a key role in supporting our People operations and helping make TheFork an exceptional place to work. This role requires a strong service mindset, high levels of rigour and organisation, adaptability, and an interest in solving complex operational challenges.

Provide day-to-day HR operational support to HR Business Partners, managers and employees across Italy, DACH, and the Northern region (UK, Netherlands and Sweden)
Manage core HR administration activities, including employee onboarding, benefits administration, and handling employee queries through our Ticketing system (ServiceNow).
Support HR data management and reporting, ensuring accuracy and consistency across HR systems (Workday, benefit portals).
Prepare variable data for payroll processing in close collaboration with Payroll CoE.
Act as a reliable point of contact for employee inquiries, ensuring timely, clear, and professional responses.
Contribute to cross-functional HR projects and initiatives aimed at improving HR processes and ways of working.
Support HRIS improvements and system updates in coordination with internal stakeholders.
Collaborate closely with teams such as Talent Acquisition, Payroll, Benefits, Accounting, OfficeX, and IT to ensure smooth and compliant HR operations.

Who you are :
You Must Meet These Critical Qualifications

Proven experience in HR Service Delivery, HR Operations, or People Administration within an international or fast-paced environment.
Fluent in Italian and English (C1+).
Educational background in HR, Business Administration, or a related field, or equivalent practical experience.
Hands-on experience supporting core HR processes, including onboarding and offboarding, contract administration, and employee data management.
Meticulous and detail-oriented, with strong written and verbal communication skills.
Confident user of Excel and Google Workspace tools.
Open-minded and adaptable, with a practical, solution-oriented approach.

You Can Impress With These Additions

Experience with Workday and case management or ticketing systems.
Exposure to shared service or centre-of-excellence models.
Interest in process improvement and operational efficiency.

What we offer you :