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Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a proactive and business‑focused HR Business Partner Manager based in Madrid, Rome or Milan to support our operations across the Spain and Italy region. In this individual contributor role, you will work closely with senior leaders (Senior Directors and below), providing hands‑on HR support and guidance while ensuring alignment between people priorities and business objectives. Partner with teams across functions such as GTM Sales, Operations, Marketing, and Corporate Functions. You will be an integral part of our EMEA HRBP team. While focused on your primary region, you may occasionally be required to lend support to other EMEA areas based on business needs.
What You Get To Do In This Role
Business Partnering

Serve as the HRBP for leaders in the Spain and Italy region, providing advice, coaching, and support on people‑related matters.
Build strong, trusted relationships with business leaders to align HR practices with business goals.

Talent & Development

Support talent reviews, succession planning, and performance management processes.
Partner with managers and COEs to deliver learning, career development, and employee growth initiatives.

Employee Relations & Engagement

Advise on employee relations cases and provide practical guidance on local labour law matters.
Contribute to employee engagement and culture‑building activities in the region.

Organizational Effectiveness

Support workforce planning, organisational design, and change initiatives in collaboration with business leaders.
Act as a change agent, helping leaders and teams navigate organisational transitions.

Data & Insights

Use people data and analytics to provide insights on workforce trends and recommend solutions.

Regional Expertise

Act as the point of contact for the local Works Council in Spain.
Provide knowledge of HR best practices and employment legislation for Spain & Italy. Partner with external providers or internal legal resources as needed for local compliance matters.

Culture & Engagement

Be a Culture Champion, driving initiatives that foster engagement and reinforce company culture, based on feedback that we regularly collect from employees.
Partner with leadership to embed inclusive practices in recruitment, talent development, and engagement.

Qualifications

Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
8+ years of progressive HRBP or HR generalist experience, ideally within a multinational or matrixed environment.
Experience supporting Senior Director‑level leaders and below.
Strong knowledge of local labour law (Italy and Spain) and HR practices.
Fluent in English and the local languages (both Italian and Spanish).
Experience working with Go‑To‑Market commercial sales teams is preferred.
Ability to manage multiple stakeholders and priorities across regions.
Strong skills in coaching, employee relations, and change management.
Proficiency with HRIS systems (e.g., Workday) and HR analytics tools.
This job search is intended for candidates registered in the targeted placement lists pursuant to Law 68/99.

Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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