OverviewLuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. Mytheresa, NET-A-PORTER and MR PORTER form the Luxury segment; YOOX and THE OUTNET form the off-price segment. The NYSE-listed group operates in key markets worldwide. This role is for an HR Business Partner based in Milan, Italy, to support the Luxury Stores (NET-A-PORTER, MR PORTER and MYTHERESA) in Italy, focusing on operations and employee relations.LocationLocation: Milan, Italy (Our offices in Milan, Italy).Team and ReportingTeam Size: approximately 10 resources. Reporting into: HR Director Technology, Operations & Employee Relations.Contract and Working ModelContract Type: Permanent. Working Model: Hybrid. Potential Start Date: November / December 2025.What you’ll be doingSupporting a wide range of HR topics across the assigned business units (Logistics and Studio, ~200+ employees, Italy-based).Advise, coach and support line managers in the development and implementation of company policies and procedures and best practices to ensure effective and consistent management of staff.Provide support to employees on all HR matters.Maintain organization and associate updates in internal tools and systems.Coordinate processes within the employee life cycle (onboarding, internal mobility, promotions, changes of hours, salary increases, off-boarding).Manage the year-end process including meritocracy, performance evaluations, salary reviews and bonus planning.Support the recruitment team in hiring processes across the assigned business unit.Lead the development and improvement of local HR processes, systems and procedures.Analyze HR metrics and use data to drive process improvements.Employee RelationsSupport negotiation with Local and Company Trade Unions.Manage disciplinary actions and litigations.Develop capacity of line managers to manage ER issues, fostering positive working relationships and a constructive ER climate.Formulate and maintain effective, legally compliant HR/ER policies.Support in managing ER case load, leading investigations as required.Act as the first point of escalation for HR Advisors and Business Partners.Support ER training delivery to managers and employees.Provide insight and reporting to enable sound strategic decisions.Candidate ProfileProven HR Business Partnering and ER experience within large, complex and unionised organizations.Familiar with HR administrative procedures and reward metrics (highly preferred).Degree in Business Management, Economics, Labour Law or equivalent (preferred).Data-driven and analytical with strong MS Excel skills.Experience advising at Executive level and with Trade Unions.Solid knowledge of Italian Employment Legislation (CCNL Commercio highly preferred).Ability to conduct difficult and sensitive conversations with managers and employees, with empathy.Self-starter with strong time management and organizational skills.Team-oriented, flexible, proactive with a can-do attitude.High attention to detail and confidentiality; excellent report writing and verbal skills.Fluency in English and Italian required.AdditionalLuxExperience is an equal opportunities employer. If you require reasonable adjustments to complete your application, please advise us accordingly.Experience Level: Mid-Senior level. Workplace Type: Hybrid.
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