Job DescriptionThe Housekeeping Supervisor ensures the highest standards of cleanliness, comfort, and safety for all guests and members, adhering to Orient Express standards. This role involves leading the housekeeping team, overseeing daily operations, inspecting rooms and public areas, and addressing guest and colleague concerns promptly and professionally.Key responsibilities :Operational Leadership & Quality Assurance :Supervise daily operations of Room Attendants, Turndown Attendants, and House Attendants, managing tasks and priorities.Conduct daily inspections of guestrooms, public areas, and team setups to ensure impeccable cleanliness and presentation.Ensure service delivery meets brand SOPs, local hotel standards, and LQA requirements, actively addressing guest feedback.Team Management & Development :Lead, train, and coach team members on service standards and cleaning techniques, fostering a positive work environment.Facilitate effective communication within the team and with other departments through briefings and clear reporting.Compliance, Safety & Resource Management :Ensure strict adherence to Orient Express operational standards, health, safety, and security policies.Promptly report and follow up on any maintenance issues, safety concerns, or discrepancies.Oversee the proper use and control of cleaning supplies, equipment, linen, and lost and found items.Flexibility & Support :Stay informed about all hotel services and events to assist guests and colleagues effectively.Be prepared to perform duties of Room Attendants or House Attendants as operational needs dictate.Undertake any other reasonable duties as assigned by management to support departmental goals.QualificationsHigher education in Hospitality Management.A minimum of 2 years of housekeeping experience is required, including at least 1 year in a supervisory capacity, preferably within a luxury hotel or resort.Fluent in Italian and in English.Strong technical housekeeping skills are essential.Excellent interpersonal and communication skills.Strong problem-solving and decision-making capabilities within their scope, demonstrating meticulous attention to detail in cleanliness and presentation.Reliable, self-directed, proactive, highly organized, and capable of working independently and effectively under pressure.Additional InformationA competitive package (base salary and yearly bonus)Medical Insurance, integrating Collective Labor Agreement one and extended to the familyTicket RestaurantAnnual leaveALL - Heartist® Program : Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.Learning & development : Opportunity to develop your talent and grow within your property and across the world!Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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