Overview
The Hotel
Following two years of extensive renovation, the historic Albergo Italia reopens under the new name Le Graal Cortina, part of the luxury collection “Le Graal.”
This 5-star luxury hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service. The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.
Job Description
Our Housekeepers are responsible for cleaning and servicing Guests’ rooms in order to provide a truly pleasant and comfortable experience. They ensure that all suites and rooms are inviting and perfectly clean and also address all Guests’ queries politely and knowledgeably.
Our Housekeepers synergically collaborates with the Public Spaces Attendants, HSK porters and Laundry team, the Butlers, the Front Office and the Maintenance staff under the supervision of the HSK Manager, and Assistant HSK Manager.
Key Responsibilities

Clean assigned Guests’ suites and rooms according to standards established by the Hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets
Restock beverages and food items in the mini-bar
While cleaning the room, verify that all is in proper condition and order of functioning and report to the Floor Supervisor any items that need repair
Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of HSK offices, wardrobes, equipment and pantries
Keep informed of Hotel products and services knowledge to answer Guests’ questions
Answer all Guests’ questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the Floor supervisors to handle
Support Guests when requested (i.e. following the Lost&Found procedure)
Verify the physical status of the linens, towels and equipment and update the Floor supervisor of any discrepancies found by reporting timely any technical issues and maintenance needs
Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to Guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction
Carry out HSK porters’ services when required (e.g., delivery of linen, processing laundry orders)
Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel
Follow Hotel security guidelines and comply with Hotel’s health & safety and hygiene policies and procedures

Qualifications

Previous luxury hotel-related experience as Housekeeper is preferred
Knowledge of Hotel procedures and code of conduct
Ability to anticipate and focus attention on Guests’ needs, being professional and welcoming
Constant attention to personnel grooming and hygiene standards
Fully understands the difference in guest levels (VIPs) and Rooms and Suites’ Categories
Ability to work well under pressure
Familiarity with cleaning equipment and supplies as well as proper cleaning techniques, equipment and chemical usage
Good organizational skills with the ability to prioritize tasks and manage time effectively
Constant attention to details and strong commitment to maintaining cleanliness and hygiene standards
Flexibility to work different shifts, including weekends and holidays, as required
Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods
Good communication skills to interact with Guests, HODs, colleagues and supervisors always in a professional and courteous manner
Ability to work independently and as part of a team in a fast-paced environment
Basic knowledge of health and safety regulations related to housekeeping operations
Ability to communicate, understand and follow instructions in Italian and English
Legal right to work in Italy

BLU HOTELS S.P.A. - SAVONA 18 SUITES ****
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