The Hotel Manager will act as a strategic business partner to the General Manager, overseeing the daily operations and ensuring that every aspect of the guest journey reflects the resort's commitment to excellence.
This leadership role combines operational oversight, team development, and a sharp business mindset. The successful candidate will serve as an ambassador of the brand's values, fostering a culture of passion, precision, and personalized service.
Key Responsibilities
Operational Leadership

Oversee and coordinate the daily operations of all departments, including Rooms Division, Food & Beverage, Spa, Engineering, and Guest Experience
Guarantee the seamless execution of guest services and the delivery of exceptional experiences across all touchpoints
Ensure that all brand standards, service protocols, and quality guidelines are consistently maintained
Act as "Manager on Duty" during peak operations or in the absence of the General Manager

People & Culture

Lead, inspire, and coach department heads to achieve operational excellence and a culture of genuine hospitality
Promote continuous learning, internal mobility, and talent retention initiatives
Conduct regular departmental meetings to align goals, monitor performance, and encourage cross-functional collaboration
Uphold an inclusive, respectful, and engaging work environment

Financial & Business Performance

Support the General Manager in developing and monitoring budgets, forecasts, and operational KPIs
Identify opportunities to enhance efficiency, optimize costs, and maximize profitability without compromising guest satisfaction
Analyze performance metrics and develop action plans to achieve financial and service excellence targets

Guest Experience & Bran Representation

Personally engage with guests, ensuring their expectations are not only met but exceeded
Handle high-level guest feedback and implement continuous improvement strategies
Represent the property with professionalism and integrity at events, media engagements, and community activities

Compliance & Sustainability

Ensure adherence to health, safety, and environmental regulations
Support the implementation of sustainability initiatives aligned with the company's ESG commitments

Requirements
Education & Experience

University degree in Hospitality Management, Business Administration, or related field
Minimum of 5-7 years of progressive leadership experience in luxury hospitality, preferably within a resort environment
Proven track record in operational leadership, guest relations, and financial management

Skills & Competencies

Exceptional leadership and interpersonal skills, with the ability to motivate large multicultural teams
Strong strategic and analytical thinking combined with meticulous attention to detail
Excellent command of Italian and English; proficiency in additional languages (German, French, or Spanish) is an advantage
High level of emotional intelligence, diplomacy, and discretion

Benefits
At Romazzino, a Belmond Hotel, Costa Smeralda we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Competitive salaries and health insurance plans for you and your family
Housing
Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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