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Reports directly to: Food and Beverage Manager
Overall Job Purpose
Maintaining a friendly, approachable attitude is crucial in this position.
Job Description
A Hostess, or Host, works in the food and beverage industry welcoming guests to an establishment. Their duties include greeting customers upon their arrival, ushering these patrons to designated tables, and introducing them to their Server. They also help provide an enjoyable dining experience by ensuring that customers have everything they need.
Qualifications & Skills

High School Diploma or equivalent required
Fluent in English
Outstanding communication skills
Solid organizational and people skills to ensure a positive dining experience from arrival to departure. Availability to work in shifts is required.
Familiarity with health and safety regulations
Experience in managing reservations
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Availability to work in shifts as needed

Candidate Profile
Education and Experience

2 years previous work experience as a Hostess

Principal Accountabilities

Welcome guests to the venue
Provide accurate wait times and monitor waiting lists
Escort customers to assigned dining or bar areas
Provide menus and announce Waiter/Waitress’s name
Greet customers upon their departure
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention
Answer incoming calls and address customers’ queries

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