HOST/ESS
Main Purpose
The Host/ess is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome.
Reports to: Restaurant Manager
Main duties

Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as the first step of their tailor‑made culinary experience, according to our standards and procedures;
Answer phone calls and manage the restaurant mail correspondence to book reservations;
Support the Maitre in assisting the Guests;
Carry out final bill operations and cash management, when needed.

We offer

Temporary (1 year) contract according to C.C.N.L. Settore Turismo.
Learning & development activities and career opportunities.
Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
Staff celebrations.

Competencies required

Collaboration: Be able and willing to work as a team within the department and with other departments.
Personal Effectiveness & Communication: Demonstrate self‑control and present information clearly and with confidence.
Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements

Professional experience in the same role;
English knowledge at Intermediate level;
Valid HACCP certification;
Knowledge of F&B management software (e.g. Quadranet);
Passion for service and ambition to grow professionally;
Flexibility;
Attention to detail.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
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