OverviewThe Job Description is for the Key Lead role at Abercrombie & Fitch Co. The Key Lead is responsible for ensuring all customers receive a quality in-store experience, acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and leading store performance through customer experience and daily sales targets.ResponsibilitiesOpening and closing routinesProduct knowledge and brand awarenessUnderstanding the businessProactive thinkingAttention to detailUse of register/point of sale (POS)Asset protectionVisual displays setup and maintenanceSystem skillsWork schedule requirements: minimum 20 hours per week, with flexibility to increase hours as needed by the team and business; includes weekly shifts and availability on weekends and some holidaysQualificationsHigh school diploma or equivalentPreferred: at least 1 year of retail or customer service experienceFluency in English and Italian at CEFR B2 levelCustomer focusCommunication and interpersonal skillsKnowledge of fashion trendsAdaptability, flexibility, stress toleranceAbility to multitaskOn-the-job learning mindsetOmnichannel (integrated sales channels)What It TakesEducation: High School Diploma/ GED equivalent preferredRetail experience: at least 1 year preferredSupervisor/managerial experience: not requiredCEFR B2 fluency in English & Italian requiredCustomer focusCommunicationInterpersonal interactionFashion trend knowledgeOut-going, assertive, adaptable, flexible, stress-tolerant, poised, ambitiousMulti-taskingApplied learningWork ethicOmni-channelBenefits / What You’ll GetQuarterly incentive bonus programMerchandise discountFlexible scheduleOpportunities for career advancementOpportunity to become a brand affiliateTraining and developmentMeal tickets after 90 daysInternal growth within a global teamOther InformationWe may include country-specific regulatory provisions. Abercrombie & Fitch Co. is an equal opportunity employer.
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