OverviewAxcent Company is a system integration group founded in 2008 with offices in Milan and Naples. We provide engineering and IT services, supporting large projects with expertise in digital health and telemedicine.ResponsibilitiesThe role supports the regional telemedicine infrastructure, acting as a first‑level Help Desk. Responsibilities include gathering user requests, resolving common issues (access, configuration, basic malfunctions), and escalating complex tickets to higher support levels. The incumbent serves as a liaison between regional IT applications and healthcare stakeholders.QualificationsDiploma or degree with knowledge of digital health and telemedicine services.Understanding of digital health flows: online appointments, reports, consults.Familiarity with connected medical devices (blood pressure, portable ECG).Sensitivity to the health context: privacy, appropriate language, patient needs.Basic proficiency in English.Membership in protected categories (L.68/99).Technical SkillsKnowledge of IT systems.Familiarity with telemedicine software: video‑conferencing, appointment management, electronic clinical records.Use of ticketing tools for request tracking.Remote assistance: guiding users via phone or remote control software.Basic cybersecurity: data protection, GDPR, encryption.Soft SkillsProactive and excellent communication.Problem‑solving and analytical abilities.Positive attitude, precision, punctuality, accuracy.BenefitsLocation: Florence (served by tram, partial smart working one day a week); Pisa (full smart working); Siena (full smart working).Working hours: full time (Monday to Saturday, 08:00–20:00, shift coverage).Availability: to be confirmed.Additional InformationAxcent promotes a diverse and inclusive workplace. All applications are considered without regard to age, gender, sexual orientation, ethnicity or disability.
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