Responsibilities

Support requests from customers or partners;
Handles the technical question at the premises of the final customer and to the colleagues in order to complete the services.

Duties

Through the switchboard, receiving phone calls for service requests from the customer or partner;
Identifying and associating the reference machine to the customer/partner using FUSION and opening the resulting ticket;
Try to resolve the issue over the phone, the ticket is closed on the system;

Studies- Training Courses

Five year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering;
Training courses on handling service over the phone / remotely

Technical Skills

Mechanical and electrical drawings;
MS Office Suit and FUSION company enterprise system;
Practiced technical competences (electrical and mechanical) on equipment produced and quality validation.

Interpersonal Skills

Dedicated to satisfying customer expectations and requests, obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers and allowing Comecer to gain their respect;
Using a rigorous logic and a precise method in order to solve difficult problems using effective solutions; probing all useful sources to find answers; being able to identify hidden problems and having excellent analytical skills to look beyond the obvious, never stopping at the first answer;
Following established processes step by step.

Language skills

Good/great knowledge of English, both written and spoken.

Experience

From 2 to 5 years of experience as travelling technician or internal validation of different equipment.

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