OverviewIconic British brand ghd is a global leader in high end professional hair styling tools and the UKs number one recommended styling brand. Merging science and innovation with luxury beauty and style, ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world. Developed by leading scientists in the dedicated ghd R&D laboratories in Cambridge, ghd tools deliver safer heat styling and have become an essential part of the daily lives of professional hair stylists and consumers globally. ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons. Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day !Role OverviewThe person to recruit will have full management and coordination of all Ecommerce activities through the DTC website and overall digital business channels. The role is strategic and crucial for the company as it will be focused on maintaining and increasing growth and development of ghds Digital Business.Job ProfileFull responsibility and ownership of Ecommerce turnover and profitability targets, managing with the team all activities related to the ghdhair.com website, in compliance with international guidelines and Brand strategyOversee and coordinate the digital business strategy & execution on Amazon and other third-party customers, in line with sell-out and profitability targets, ensuring strong brand presence, optimized product listings, competitive pricing, and effective promotional strategiesDefinition of strategic, commercial and operational plans, in coordination with the Digital Marketing team and other departmentsFull ownership of turnover and volume forecasts, integrated within the overall Demand Planning process to ensure stock alignment with forecastsDefinition of digital activation calendar and promotional campaigns, day-to-day operative execution management, coordinating assigned teams for on-time deliveryClose collaboration with the Digital Marketing team to optimise spending, budget, and to achieve traffic, conversion and profitability targetsReport and analysis of KPIs for ghdhair.com and 3P sites to identify opportunities to maximise results and ROIAnalysis, actions and tests to improve conversion rate and performance of ghdhair.com, directly or via coordination of the assigned teamSupport to the identification of CRM strategy gaps and future evolutions to maximise the value of e-commerce customer lifecyclesCollaboration with HQ focused on data and performance analysis, business plan alignment, and development / production of digital assets for plans and opportunitiesKey Skills & ExperienceAt least 6-8 years of experience in Ecommerce and Digital Business roles, with proven results in premium contexts (beauty, fashion, accessories in premium segments)Experience coordinating resources and small teamsTeam-oriented, collaborative mindsetStrategic mindset with operations excellence and problem-solving attitudeAbility to manage multi-projects, complexity and prioritisation in urgent situationsStrong expertise in site usability to optimise the consumer digital journey on ghdhair.comAnalytical and synthesis skills, problem solving and proactivityExcellent knowledge of digital analysis tools and CMS competencePassion, enthusiasm, positive energy within the ghd team and with external partnersExcellent written and spoken EnglishWhat we offerA dynamic environment in a fast-growing companyTraining : professional growth and lifelong learningPersonal PC and smartphoneWelfare package including meal vouchers and integrative health carePerformance-based development with annual targetsSmart working : 6 days per monthAlternative Fridays to end the week in a fun wayValuesWe at ghd are committed to our Company Values and aim to attract and retain employees who live these values.Collaborative We work together to create the extraordinary.Creative We foster creativity & excellence to create value for our brands and business.Courageous We are agile, entrepreneurial and own our future.Connected We stay connected and consumer-first.Committed We are responsible for our impact on others and the planet.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionMarketingIndustriesRetailJ-18808-Ljbffr
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