Join to apply for the Guest Relations, Zelo Restaurant role at Four Seasons Hotel Milano.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location
Iconic elegance in Milan’s most fashionable neighbourhood. A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.
About the Role
The Host(ess) is the first interaction for guests in our Restaurants, and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests. This role is part of the Zelo Restaurant, reporting into the Restaurant Manager.
What You Will Do

Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers
Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections
Ensure cleanliness of each section of the dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set
Develop a complete working knowledge of the menus, menu ingredients and restaurant information

What You Bring

One to two years’ previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset
Ability to operate computer equipment and other food & beverage computer systems
Strong communication skills

What We Offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Schedule & Hours
This position is based at the Four Seasons Milan and we will offer a fixed term contract. You must possess the legal right to work in Italy and have fluency in English and Italian.
Seniority level
Not Applicable
Employment type
Full-time
Job function

Customer Service
Travel Arrangements and Hospitality

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