Answer and provide assistance to emergency phone calls;Resolve all issues happening on the ground;Double-check the details for each service with the suppliers (guides, drivers, restaurants, chefs, instructors, etc.) and, if needed, with the clients on the day of the service;Double-check with the hotels the details of clients' reservation prior to their arrival, as well as on the day of arrival;Daily follow-up with the clients;Ensure that all suppliers meet Perfetto Traveler's standards;Design and oversee Perfetto's Welcome / Farewell procedures and extend those to the clients;Contact the clients upon arrival and prior to departure;Follow up with the clients, Operations Department, and CEO in the event of an emergency.JOB REQUIREMENTS :At least 1-year work experience in the customer service, particularly in the high-end travel industry;Full professional proficiency in English and Italian;Meticulous attention to details;Understanding of the needs of a very sophisticated, affluent, upscale clientele;Professional, proactive, resourceful, positive, team-oriented attitude;Ability and willingness to take direction as well as be self-motivated and work independently;Computer literate, knowledge of MS Office.Experience as a concierge is a plusKEY RESULTS :Increase clients' satisfaction of the services provided by Perfetto Traveler;Successfully solve any issues happening on the ground to the clients' satisfaction;Reduce the number of refunds requests.Please submit your CV and cover letter in English. Submissions in other languages will not be considered.Partita IVAExperienceGuest Relations : 1 year (required)LanguageShift availability :Day Shift (required)Night Shift (preferred)
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