Walks is a part of the Hornblower City Experiences division and a leader in the tours and activities industry, founded in Rome, offering unique and memorable travel experiences in 14 different destinations worldwide. We are an innovative, ambitious, travel-loving team working within an environment that allows you to be a part of the larger picture and encourages your development.About YouWe are looking for a Ground Operations Coordinator an engaging and performance-oriented professional who is flexible, collaborative, self-starting and highly organized. This role will require a keen eye for detail and the propensity for dynamic and unique problem-solving. You will be the face of our company, ensuring an outstanding level of customer service, supporting and nourishing the network of guides and suppliers and taking ownership of all issues that need to be managed to secure smooth operations and prompt departures of tours.This role is suitable for someone who enjoys being active, meeting people and being part of a team. Your work will keep you on your toes with new challenges every day and new problems to solve.This role will be based in Venice responding to Director of Guide Development.You would need to be available to work on a flexible schedule with the occasional need to be present for off-schedule events and travel.Your responsibilitiesBefore the tour coordinationVenue / supplier reconfirmation, event and ticket auditsBe available to assist Operations team with last minute guide, ticket or customer issuesDuring the tour coordinationWelcoming guests and taking care of onsite client check-inWelcoming guides and assigning them to their groupsElevate customer experience by addressing, actioning or escalating any questions or issuesTicketing : ensure optimal use of reservations, tickets and vouchersAccounting : Cash and Voucher distribution and trackingMaterial and Branding : distribution of the material to clients, guides and suppliersProviding on the ground support for headsets managementAfter the tour coordinationEnsuring our record of the event, tickets used, customer no-shows and other variables are correct and up to date.Participating in the tour performance monthly review / feedback sessionsWorkflow supportAssist the City Manager in the day-to-day interactions with local suppliers including guides, transport providers, headset providers, sites, and venues. Suggest tour revisions to City ManagerWorkflow support for central operations team where volume requires (particularly low season or large ticket purchases)Workflow support for City Manager where volume requires (guide hiring, guide events etc.)Your SkillsExcellent organizational and time management skillsTech savvy with the ability to learn multiple company systems in a fast-paced environmentHigh attention to detail requiredExcellent team player with the ability to be calm and consistent under pressureStrong communication and interpersonal skills with high level of comfort working with diverse set of customers and suppliersProficient in English and Italian, other languages a plusWorking knowledge of the hospitality and tourism industry is an advantagJob TypePart-timePart-time hours : 20 per weekApplication Question(s) :What is your level of English?What is your level of Italian?
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