Program Leo, a global transformation program, is currently looking for a Global Process Manager for R&D.MAIN RESPONSIBILITIESThe Global Process Manager R&D will report to the Global Process Owner R&D.Confirm the team is utilizing leading practice assets & practices.Drive decisions to align processes to the Global Template & Standard design.Integrate with Solution Architect to drive cross-team integration.Collaborate with process and workstreams to drive testing, change, training, data, cutover, and hyper care activities. Define and implement the functional area Process Roadmap to deliver targeted business benefits and ease of process use for the end user.Provide insights into shaping policies related to the functional area process and institute process improvements to drive improved adherence to policies.Define and implement KPIs and performance measures leveraging best practice benchmarking with a focus on continuous improvement.Collaborate with IT on system implementation/enhancement initiatives.Ensure adequate and timely root cause analysis to understand problem drivers and implement necessary corrections and/or changes.Collaborate with various stakeholders to ensure global alignment of priorities in a matrixed environment.Drive adoption of global process standards and gain buy-in from key stakeholders.Lead associated change management activities for service delivery teams.REQUIRED QUALIFICATIONSBachelor’s Degree in a related professional area.Strategic thinking, strong analytical and problem-solving skills.Subject matter expert of functional area process and tools.Collaborative and resilient with a global mindset.Minimum 6-8 years of experience in a complex multinational organization.Demonstrated experience working in a matrixed global environment.Program and project management experience required.Formal continuous improvement (e.g., LEAN / Six Sigma) and project management (e.g., PMP) certification/training desirable.Stakeholder management experience with the ability to influence & persuade key stakeholders and to constructively deal with conflicts.
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