Global IT Technical Support & Assets Specialist
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RINA is currently recruiting for a Global IT Technical Support & Assets Specialist to join its office in Genoa (Italy) within the Global IT Operations Division.
Mission
You will play a crucial role in maintaining digital workplace technologies, providing seamless end-user experiences, and troubleshooting IT issues related to workplace equipment such as laptops, smartphones, printers, and conference room technologies. Your responsibility will include ensuring efficient IT asset management, optimizing workplace equipment performance, enhancing security, and ensuring the availability of workplace technology solutions to boost productivity and efficiency.
Key Accountabilities
Reporting to the IT Technical Support & Assets Manager, your key accountabilities will revolve around maintaining the smooth functioning of digital workplace technologies, supporting end-users, and managing the IT infrastructure for both remote and in-office work. You will be responsible for operational tasks such as asset management processes, collaboration with the On-site Help Desk, managing relationships with the Service Desk for end-user support, and more.

Providing technical support for digital workplace equipment
Troubleshooting hardware and connectivity issues for employees' workplace equipment
Assisting users with device setup, remote access, and multi-factor authentication
Monitoring and managing IT service tickets using ITSM tools
Resolving incidents and escalating complex issues
Supporting software installations, updates, and patch management
Assisting in identity and access management and password resets
Supporting endpoint security solutions
Ensuring compliance with IT security policies
Propose adjustment, maintain and manage the data model of CMDB for the IT assets inventory
Define KPIs for monitoring the health status, in terms of coherence and consistency, of the Configuration Item attributes and relationships in the CMDB
Managing the inventory of IT assets
Performing lifecycle management of workplace equipment
Maintaining digital workplace infrastructure
Monitoring client system performance and application availability
Analyzing user feedback and reporting technical issues
Assisting in optimizing digital workplace tools

Education

Bachelor’s Degree in Information Systems or Computer Science
High School Diploma/GED

Qualifications

4-5 years of experience in IT technical support and asset management
Strong knowledge of IT asset lifecycle management, including acquisition, deployment, maintenance, and disposal is required
Experience with software license management, troubleshooting hardware and software issues, familiarity with IT security policies and patch management are essential
Certification in ITIL, CompTIA A+, or related certifications is a plus
Experience with IT asset management software and CMDB tools (Experience with ServiceNow ITOM is a plus), knowledge of network infrastructure, and administration, as well as familiarity with meeting room technology and audiovisual equipment are advantageous.
Excellent problem-solving skills, strong organizational skills, attention to detail, effective communication, and interpersonal skills are also desired
Fluency in both Italian and English language is a mandatory requirement.
Availability for short trips to satellite offices and on-call shifts.

Competencies

ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
EARN TRUST - Take everyone's opinion into account and remain open to diversity
MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Mechanical Or Industrial Engineering, Environmental Services, and Information Technology & Services
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