MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.
MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group’s headquarters), Warren (New Jersey, USA), and Chennai (India).
MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.
With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.
Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.
In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.
Do you recognize yourself? Then come work with us and be part of MSC’s family!
Global IT Support Specialist
Within the Global IT Workplace Operation team and under the governance of the Modern Workplace Team Leader, the Global Workplace Operation Specialist missions within the team are

Resolve incidents escalated by local IT and Global Service Desk
Track resolution of incidents and requests
Administer systems, test, install and release various applications
Share personal experiences of support and technical expertise with local IT and Global Service Desk through communication or knowledge base articles and documentation
Interface and cooperate with Global Workplace SME team when needed, for technical incident resolution

Key Responsibilities

Support Microsoft Windows 11
Support core collaborative applications (Microsoft Office 365, Citrix, Printix,…)
Diagnose and resolve technical hardware and software issues
Being independent on troubleshooting and finding solutions, applying them accordingly with company rules
Help and advice users on appropriate act
Support and train Local IT teams and Global Service Desk
Identify and elevate situations requiring urgent attention
Track and route incidents and requests
Document resolutions process and procedure (How to…)
Following tickets with third-party vendors (Microsoft, Dell, …)
Work in cooperation with the SME team (Subject Matter Expert)
Follow release of applications and changes
Embrace the strategy defined by the management and make it his own

Performance Skills

Proven ability and commitment to high standards of customer service
Understands priorities are driven by the business
Language Skills: Good knowledge of spoken and written English
Problem-solving, troubleshooting and analytical skills
Good organizational and communication skills
Technicality and passion for technology
Curious and willing to learn
Proven ability to work in a team environment
Performing and autonomous
Ability to deal with ambiguity
Ability to develop and inspire others, positive attitude

Qualifications and Experience
General:

5 years in Workplace supporting environment

Technical:

PCs and peripherals
Windows 11
Office
365End user support
Troubleshooting, optimization
Intune knowledge (nice to have)
Has experience with asset management, following ITIL standards
Printing (nice to have)
ServiceNow (nice to have)

What we offer
We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.
Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage and Maritime Transportation

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