German‑speaking Customer Care Specialist
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Responsibilities

Diagnose remotely customer technical issues on vacuum products – hence resolving customer issues and providing consultation on use of Agilent’s products
Perform routine customer technical and non‑technical support duties using prescribed procedures
Comply to company processes, including complaint handling that support Agilent's goal of providing extraordinary customer support
Predict parts required for repair
Work closely with field and repair centre teams
Work on non‑technical support assignments with clearly defined objectives
Leverage post sales interactions with customers to probe and qualify further revenue opportunities, book transactional sales opportunities, and provide highly qualified leads to sales

Qualifications

Full proficiency in both German and English, and at least basic level of Italian
A technical/engineering degree would be a strong advantage but is not mandatory
Any experience in customer support/service and SAP is a plus
Computer literacy, especially with MS office tools

Benefits

An opportunity for you to make a significant impact in an extraordinary company and develop your skills
A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast paced environment, built on integrity, sharing and trust
Career development opportunities in an international company
Competitive compensation and benefits package
Work‑Life‑Balance programs
Permanent contract in a fast‑growing global company
Company pension scheme
Private health care

Additional Details
This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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